As employees are considered the internal customers of an organisation, their satisfaction level plays an important role in keeping the company in good health. When they are satisfied,it is obvious that they will treat the external customers including buyers and end users in the best possible manner. In today’s knowledge economy, the single most important and powerful factor that differentiates one organization from another is the Human Resources (HR) or Human Assets. Human asset is the key intangible asset for any organization. In today’s dynamic world, it is the human assets and not the fixed or movable assets that differentiate any organization from its competitors .The employees are the most important asset anym company has They operate and keep the company working. Their skills and abilities differentiate your company from its competitors.
Employees plays vital role in organisation as they deal with customers.Employees are in the frontline and have the information on the customers’ needs. This enables them to anticipate customer needs, identify new trends, and improve current services or products based on the customers’ feedback. Also, if your employees are happy and satisfied, they will perform their jobs well and convey that cheerful feeling to the customers. Employees connect and keep the company running. Every department of the organization has different employees with various specializations and responsibilities such as
Our employees:The Most Valuable Intangible Assets
marketing, finance, production, Information Technology, etc. They take good care of your company’s finances and produce final goods, promote products and services. Improving their performance and productivity should be prioritized. Employees know how to work and improve the systems. They use the company’s internal tools and systems every day. They’ll be the first to identify a possible problem with the systems as they are familiar with them. They can also provide
insights on how to improve them by coming up with solutions and sharing ideas. To keep and make employees want to stay, the organization’s primary goal is to ensure employees are satisfied, and it’s not just through appropriate salaries. There are some ways to motivate employees includes :
- Praises and Appreciation
- Public Award or Employee Recognition Programs
- Bonuses
- Healthy Work Environment
Employees performance can be improved by the following:Respect your employees- Do not talk down or belittle your employees. Instead, treat every employee with respect regardless of their education, personality, gender, age, or cultural background.Empowering employees- Allow your employees to find solutions they encounter on their job on their own. Let them decide, and help them learn from the results even if they made mistakes.*Give them opportunities to grow – Challenges such as assignments can stretch your employee’s capabilities and add to their skills. This is a great way to keep them engaged in the business.
