What is attitude?
The way one thinks or feels is normally said to be an Attitude.
According to Robbins, Attitude is an evaluative statement either favorable or unfavorable concerning objects people or events.
What is behaviour?
The way one reacts or response to others is generally said to be behavior.
According to psychology, ‘Behavior is the way a living organism externally reacts in response to the environment’.
Difference between Attitude and Behaviour.
| ATTITUDE | BEHAVIOUR |
| • the person’s way of thinking, his mental stage, which responses in the way he thinks or feel. | •the person’s way of reacting & functioning in response to other Individuals. |
| Attitude is a human trait | Behaviour is innate |
| It is based on experience. . | It is based on situation. |
| I’m afraid of animals, but I’ll definitely visit the jungle and overcome my fear . | I’m afraid of animals. I can’t visit to jungle . |
HOW DOES THESE BOTH HAVE AN IMPACT ON THE SUCCESS OF MANAGEMENT?
- First and foremost, point to be taken in consideration is the behaviour of person and what he or she feels towards others ,towards their colleagues in an organisation.
- What is more ,if the management of an entity co-operate with the workers & employees and motivate them as well behaves properly & purely, it will lead to favourable result of an industry.
*Another reason could be the behaviour & attitude of a firm in order to the stakeholder, who are indulged in various deeds & tasks of the Industry.
*Moreover, the good relations of an organisation towards the society maintains the industrial image in the region and these pure relations are possible only, when the industry respects the culture, traditions, etc. of the people.
*Last but not least, customer satisfaction, attitude towards the customer demand and behavioural response of the management with respect to customer complaints/issues is also an important thing to be considered for the good will of the company.
TO WIND UP,
I just want to depict that attitude & behavior are not just the things which have impact on business or formal relations , It also had a huge effect on our personal lives & functioning of our mental stage.
